Introduction

www.northgateresidential.com (our “Website”) is provided by Northgate House Residential Care Home. incorporated in England with company number 1234567. whose head office is at 92 York Road, Market Weighton, York YO43 3EF.

We collect, use, and are responsible for certain personal data about you. When we do so we are subject to the Data Protection Act 2018 and the UK General Data Protection Regulation (Data Protection Legislation). We are the data controller of the data you pass to us pursuant to this website privacy policy (Website Privacy Policy).

This Website Privacy Policy together with our website terms and conditions and cookie policy sets out how we collect personal information about you via our Website and how the personal information you provide via our Website will be processed by us. By visiting our Website, you are accepting and consenting to the practices described in this Website Privacy Policy. If you do not consent, please do not submit any personal data to us.

What information do we collect about you?

We collect personal data from you:

  1. Directly, when you enter or send us information such as when you complete enquiry forms or by requesting that we send you marketing information via our Website.
  2. Indirectly, such as your browsing activity while on our Website (including but not limited to)
    technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; and
    information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our Website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline.
  3. The information we collect may include your name, email address, address/location, and phone number. We will retain this information in accordance with our obligations under Data Protection Legislation.

Cookies

Our Website uses cookies to distinguish you from other users of our Website.

Cookies are small text files that a website may put on your computer or mobile device when you first visit a Site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

We use cookies to distinguish you from other users of the Application or the Site. This helps us to provide you with a good experience when you use the Application or browse the Sites and also allows us to improve the Service, the Application, and the Site.

How do we keep your information secure?

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with Data Protection Legislation. Our Website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction, and damage.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Who do we share your data with

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties (including but not limited to):

  • business partners, suppliers, and sub-contractors for the performance of any contract we enter with them or you;
  • third parties who may contact you in respect of services or products they offer or sell which may be of interest to you, provided we receive your consent to such disclosure; and/or advertisers and advertising networks that require the data to select and serve relevant adverts to you and analytics and search engine providers that assist us in the improvement and optimisation of our Website.


We may need to disclose your personal information where we:

  • sell any or all of our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller;
  • are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or
  • are required to disclose it to protect our rights, property or the safety of our Service Users or others, including the exchange of information with other companies, organisations, and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Third Party Sites

Our Website may contain hyperlinks or references to third-party advertising and websites other than our Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party advertising or websites and accept no legal responsibility for any content, material, or information contained in them. The display of any hyperlink and reference to any third-party advertising or website does not mean that we endorse that third party’s website, products, or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site and is at your own risk.

What rights do you have over your data?

If any of the information you provide to us via our Website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us via our Website at https://northgateresidential.com/index.php/contact/.

If you wish to access or rectify the information we hold about you or request that such information be transmitted directly to another data controller, please contact us via the following webpage via our Website at https://northgateresidential.com/index.php/contact/. We shall process your request within one month of receipt, or we’ll let you know within that timeframe if we need more information from you. We will process your request free of charge.

To request that your information is deleted or if you wish to restrict or object to the processing of your information, please contact us via our Website at https://northgateresidential.com/index.php/contact/.

If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

If you have any further queries or comments on our Privacy Policy, please contact us via our Website at https://northgateresidential.com/index.php/contact/ or by emailing info@northgateresidential.com. We also welcome your views about our Website and our Website Privacy Policy.

Changes to this Website’s Privacy Policy
We may change this Website Privacy Policy from time to time – when we make significant changes we will take steps to inform you.

How to contact us
You can contact us by post, email, or phone if you have any questions about this Website Privacy Policy or the information we hold about you, to exercise a right under data protection legislation or to make a complaint.

Northgate House Residential Care Home
92 York Rd,
Market Weighton,
York YO43 3EF
01430 873398
info@northgateresidential.com

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